Telxio Dialer

Telxio dialer for your call center or business is attractive because there is no capital outlay upfront and monthly fees are affordable. Additionally, you don’t have to invest in IT staff as all maintenance and upgrades are included in our product. Telxio dialer is easy to configure and set up and you have the flexibility to make changes quickly, have people working remotely from home and even move premises easily. All you need is a stable Internet connection and you can be up and running in a day.

Features

📞

Inbound, Outbound and Blended call handling

📈

Outbound agent-controlled, broadcast and predictive dialing

🌐

Web-based agent and administrative interfaces

🏠

Ability to have agents operate remotely

💬

SMS Integrated

🎙️

Integrated call recording

👥

Three-Way calling within the agent application

📅

Scheduled Callbacks: Agent-Only and Anyone

🔁

Web-configurable IVRs and Voicemail boxes

📊

Scalable to hundreds of seats

☎️

Ability to use standard Telco lines and VOIP trunks

🧠

Dial on a single campaign across multiple servers, or multiple campaigns on a single server

⚖️

Load balancing of calls across multiple inbound or outbound servers is possible

Reporting

⏱️

Real-Time Reports

📞

Inbound and Outbound Calling Reports

🧑‍💼

Agent Reports

🕒

Time Clock Reports

📑

System Reports

📝

Custom Reports

Management & Reporting

👨‍💼

Real-time campaign display screens

🔐

Set user levels and permissions for certain features and campaigns

🎧

Managers can listen-in on agent conversations

🧏‍♂️

Managers can enter conversations with agents and customers

🔁

Managers can change the selected queues for an agents

🕒

Separate Time-clock application to track user work time

🖥️

Web-based administration